Terms

Terms of Service

Effective date: September 2, 2026
Last updated: September 2, 2026

These Terms of Service (“Terms”) govern your use of decoratorops.com (the “Site”) and your purchase and use of the plugins and other products we sell (the “Products”).

Decorator Ops (“Decorator Ops”, “we”, “us”, “our”) is a sole proprietorship operated by Adam Hollett in the State of Ohio, United States.

By buying a Product or using the Site, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company. If you do not agree, do not purchase or use the Products.

The short version

• Our plugin code is licensed under the GPL, because that is what building on WordPress requires. What you actually pay for is a license key, updates and support.
• One standard license covers one production site, plus your own staging and development copies of that site.
• Fourteen days to request a refund if a Product doesn’t do what the product page said it would — after giving us a fair chance to fix it.
• Support is by email, from one person, on a best-effort basis. It covers our plugins, not your whole website.
• Back up your site before installing anything. Test on staging first.

1. The Products

We sell WooCommerce plugins and related digital products for apparel decorators, print shops, embroidery businesses, team-store operators and the agencies that serve them. Product pages describe what each Product does, what it includes, and any specific update or support terms that apply to it.

Where a product page states terms that differ from these Terms — for example a longer support period, or a different licence scope — the product page controls for that Product, and these Terms govern everything else.

2. Accounts

You may need an account to complete a purchase and to access your downloads and license keys. You agree to give accurate information, keep your password confidential, and tell us promptly if you suspect unauthorised access. You are responsible for activity under your account.

We may suspend or close an account that is used to breach these Terms, to abuse the refund process, or for fraud.

3. Pricing, taxes and payment

• Prices are shown in US dollars and are exclusive of any taxes unless stated otherwise. You are responsible for any sales, use, VAT, GST or similar taxes, and for any bank or currency conversion fees.
• Payments are processed by PayPal and WooPayments. We do not receive or store your full card number. Their own terms apply to the payment itself.
• Placing an order is an offer to buy. The contract forms when we confirm the order and make the Product available for download.
• We may change prices at any time. A price change never affects an order already placed.
• If a Product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full rather than fulfil it.
• Promotional pricing applies only while the promotion runs and is not applied retroactively.

4. Delivery

Products are digital and are delivered electronically. After payment clears you will receive a download link and, where applicable, a license key by email and in your account.

If a download link fails or expires, contact us and we will reissue it. Keep a copy of your license key — you will need it for updates.

5. Licensing

5.1 The plugin code is GPL

Our plugins are built on WordPress and WooCommerce. The PHP portions of our Products are licensed to you under the GNU General Public License, version 2 or later (GPLv2+), the same licence WordPress itself uses.

This means you have the freedoms the GPL grants: you may use the code, study it, modify it, and redistribute it, subject to the terms of the GPL. We are not going to pretend otherwise, and nothing in these Terms is intended to restrict a right the GPL gives you in the code.

5.2 What your purchase actually buys

What you are paying for is not permission to run the code. It is the commercial service attached to it:

• a license key that activates automatic updates;
• access to new releases within the current major version;
• support as described in section 6;
• access to documentation and your account download area.

These services are provided under contract, not under the GPL, and we may limit them as set out below.

5.3 Scope of a standard license

• A standard license entitles you to use the license key on one production WooCommerce site.
• You may also run the Product on your own staging, development and local copies of that same site at no extra cost.
• A standard license covers the current major version of the Product. A future major version may require a paid upgrade.
• If you are an agency deploying to client sites, each client’s production site needs its own license unless a product page says otherwise.

5.4 What we ask of license-key holders

You agree not to:

• share, resell, sublicense or publish your license key;
• use one license key to activate updates on more production sites than the license covers;
• circumvent, disable or tamper with license validation or update checks;
• represent yourself as the original author of our Products, or use our name or branding in a way that suggests we endorse or support your version.

If you redistribute the code as the GPL permits, that is your right — but the license key, updates and support do not travel with it, and the recipient has no support relationship with us.

5.5 What is not covered by the GPL

The GPL applies to the software code. It does not license our name, logo, branding, product names, website content, screenshots or documentation, which remain ours and may not be used without permission.

6. Updates and support

6.1 Updates

While your license is active, we provide updates to the current major version, including fixes and reasonable compatibility and security maintenance for supported releases of WordPress, WooCommerce and PHP. We do not guarantee compatibility with beta, release-candidate or end-of-life versions.

6.2 Support

Support is provided by email only, in English, by one person, on a best-effort basis during ordinary business days. We do not offer or promise a guaranteed response time. We aim to reply promptly and usually do, but no service level is committed to under these Terms.

To get help quickly, include your order number, the plugin version, your WordPress and WooCommerce versions, and the exact error or behaviour you are seeing. Please do not email passwords, API keys, payment details or your own customers’ personal data.

6.3 What support does not cover

Support covers our Products working as described. It does not include:

• custom development, bespoke features, or modifications to suit your workflow;
• theme-specific styling, layout or design work;
• bugs, conflicts or breakage caused by other plugins, themes or custom code;
• server, hosting, DNS, PHP or database configuration;
• general WordPress or WooCommerce training or how-to questions unrelated to our Products;
• repairing a site broken by someone else, or by an action taken against our written advice;
• data recovery, migration or backup restoration;
• sites running unsupported versions of WordPress, WooCommerce or PHP;
• modified, nulled or pirated copies of our Products, or copies obtained from anyone other than us.

We may offer paid work outside this scope. Any such work is quoted and agreed separately.

6.4 Discontinuing a Product

We may stop selling, updating or supporting a Product at any time. Where a Product is discontinued we will give existing license holders reasonable advance notice by email, and where practical will make a final release available. Discontinuation does not entitle you to a refund of a license already purchased and used, and does not remove your GPL rights in the code you already hold.

7. Refunds

Digital products are delivered instantly and cannot be returned, so refunds work like this.

You may request a refund within 14 days of purchase if the Product does not work as described on its product page, and you have contacted support and given us a reasonable opportunity to resolve the problem.

We will refund you if we cannot get the Product working as described within a reasonable time.

7.1 What is not refundable

• Change of mind, or no longer needing the Product.
• Buying the wrong Product when the product page described it accurately.
• Requests where you have not contacted support, or have not responded to our attempts to help.
• Incompatibility with a theme, plugin, host or configuration that we did not state the Product supports.
• A Product that does what it says but not the additional thing you hoped it would.
• Requests made more than 14 days after purchase.
• Products purchased at a discount described as final sale.

If you are unsure whether a Product fits your setup, ask us before you buy. We would much rather answer a pre-sales question than process a refund.

7.2 How refunds are handled

Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank or PayPal. On refund, your license key is deactivated and your entitlement to updates and support ends. We ask that you remove the Product from your sites.

7.3 Chargebacks

If you have a problem, contact us first. Opening a chargeback or payment dispute without contacting us wastes everyone’s time and costs us fees. We reserve the right to deactivate license keys and close the account of anyone who charges back a purchase without first attempting to resolve it with us, and to decline future sales to them.

Where a separate Refund Policy is published on the Site, it forms part of these Terms.

8. Your responsibilities

You are responsible for your own website. In particular you agree to:

• take a full backup before installing or updating any Product, and test on a staging copy before deploying to production;
• keep WordPress, WooCommerce, PHP and your other plugins reasonably up to date;
• meet the system requirements stated on the product page;
• comply with all laws that apply to your store, including consumer, tax, privacy and accessibility law;
• handle your own customers’ personal data lawfully, including publishing your own privacy notice.

Our Products run inside your WordPress installation, alongside code we did not write and cannot control. We cannot be responsible for the state of your site.

9. Acceptable use

You agree not to use the Site or the Products to break the law, infringe anyone’s rights, transmit malware, attempt to gain unauthorised access to our systems or anyone else’s, scrape or overload the Site, or interfere with its operation or security.

10. Third-party software and services

Our Products depend on WordPress and WooCommerce, and may interact with themes, plugins, payment gateways and hosting environments we do not control. We are not responsible for third-party software, for changes those parties make, or for any resulting incompatibility. Their terms and privacy policies apply to them, not to us.

11. Feedback

If you send us suggestions, feature requests or ideas, you grant us a perpetual, worldwide, royalty-free right to use them in our Products without obligation or compensation to you. You are welcome to keep sending them — most of what we build starts as a customer request.

12. Disclaimer of warranties

Except where the GPL provides otherwise for the code it covers, and to the fullest extent permitted by law:

The Site and the Products are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that a Product will meet your requirements, that it will be uninterrupted, secure or error-free, that defects will be corrected, or that it will be compatible with any particular theme, plugin, host or future release of WordPress or WooCommerce.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost sales, lost data, loss of goodwill, or business interruption, arising out of or relating to the Site or the Products, even if we were advised such damages were possible.
• Our total aggregate liability arising out of or relating to these Terms or any Product is limited to the amount you actually paid us for the Product giving rise to the claim in the twelve months before the claim arose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Decorator Ops and Adam Hollett from any claim, demand, loss, liability or expense (including reasonable legal fees) arising from your use of the Site or the Products, your breach of these Terms, your violation of any law, or your infringement of anyone’s rights.

15. Term and termination

These Terms apply for as long as you use the Site or hold a license.

We may suspend or terminate your license key, account and access if you materially breach these Terms — including sharing license keys, circumventing license validation, or abusing the refund or chargeback process. Where the breach can be fixed, we will normally tell you and give you a chance to fix it first.

Termination ends your entitlement to updates and support. It does not revoke rights the GPL grants you in code you already hold. Sections 5.5, 11, 12, 13, 14, 16 and 17 survive termination.

16. Changes to these Terms and to the Products

We may update these Terms as our Products and obligations change. The date at the top shows when they were last revised. Material changes will be announced on the Site and, where appropriate, by email. Changes are not retroactive: the Terms in force on the date of your purchase govern that purchase. Continuing to use the Site after a change means you accept the updated Terms.

We may also add, change or remove features from a Product, provided we do not remove the core functionality described on the product page you bought from.

17. Governing law and disputes

17.1 Talk to us first

Most problems are a misunderstanding or a bug. Before starting any formal proceeding, you agree to contact us and give us 30 days to resolve the matter informally. We will do the same for you.

17.2 Governing law

These Terms and any dispute arising out of them are governed by the laws of the State of Ohio, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.3 Venue

You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in the State of Ohio for any dispute not resolved informally. If you are a consumer resident in a jurisdiction whose law gives you the right to bring proceedings locally, this clause does not remove that right.

18. General

• Entire agreement. These Terms, together with the product page you purchased from, our Privacy Policy and any Refund Policy or License Terms published on the Site, are the entire agreement between us and replace any earlier understanding on the same subject.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stays in force.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale or transfer of the business, on notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• No agency. Nothing here creates a partnership, joint venture, employment or agency relationship.
• Notices. We may send notices to the email address on your account. You should send notices to the address below.
• Headings. Headings are for convenience and do not affect interpretation.

19. Contact

Decorator Ops
Adam Hollett, sole proprietor
Ohio, United States
Email: [email protected]
Web: decoratorops.com/contact/