Send the details that help solve the problem.
Include the plugin name, version, WordPress and WooCommerce versions, what you expected, what happened, and any exact error message.
Before you buy
Ask whether a plugin fits your workflow, store configuration, or intended use.
Ask a questionSetup help
Use the documentation first, then send your order number and setup details if you get stuck.
Read the guidesCustom work
Theme conflicts, custom integrations, server issues, and workflow changes fall outside basic support and can require a separate quote.
Describe the projectBefore contacting support
Have you updated WordPress and WooCommerce?
Check updates on a staging site first. Tell support which versions you are running.
Does the issue remain with a default theme?
A quick theme test helps separate a plugin issue from a theme override or custom checkout problem.
Does the issue remain when unrelated plugins are paused?
Test only on staging or during a safe maintenance window. Never disable payment, security, or production-critical tools without a plan.